About Us
ABOUT PAWENEX OFFICIAL STORE
Pawenex Official Store is a Turkey-based e-commerce business specializing in premium pet safety and comfort products for customers in the United States.
Our business provides pet owners with carefully curated products designed to meet their daily safety and usability needs, backed by secure payment infrastructure and transparent sales policies. All our sales activities are conducted online through pawenex.com.
BUSINESS INFORMATION
Business Name: Pawenex Official Store
Owner / Authorized Person: Özlem Emirler Özsan
Country: Turkey
Address: Bahriye Üçok Mah. 1762 Sk. No: 9 İç Kapı No: 1 Karşıyaka, İzmir 35580 Turkey
Email: ozlememirler@pawenex.com
Phone: +90 538 367 7139
Website: pawenex.com
Shipping Coverage: United States only
OUR MISSION
At Pawenex, we believe every pet deserves to be safe and comfortable. We carefully curate high-quality pet safety accessories that help pet owners protect their furry companions in everyday situations—whether at home, in the car, or on outdoor adventures.
Our Vision: To become the trusted source for pet safety products in the United States, helping pet owners keep their beloved companions safe and secure.
WHY CHOOSE PAWENEX?
✅ Quality Products: We source premium pet safety products designed for durability and comfort
✅ Secure Shopping: All transactions are processed through secure, certified payment gateways
✅ Transparent Policies: Clear shipping, return, and privacy policies
✅ Customer-Focused: Dedicated support team ready to assist you
✅ Free Shipping: We offer free standard shipping on all orders to the United States
✅ Safety First: Every product is selected with your pet's safety and comfort in mind
PAYMENT & SECURITY
All payments made through Pawenex Official Store are securely processed using iyzico, a licensed payment institution in Turkey, ensuring your financial information is protected with industry-standard encryption.
Accepted Payment Methods:
- Visa
- Mastercard
- American Express
Payment Currency: All payments are processed in Turkish Lira (TRY). Your bank will automatically convert the amount to USD. Currency conversion fees may apply.
Security Features:
- SSL encryption
- PCI DSS compliant payment processing
- Secure checkout
- We never store your credit card information
SHIPPING & DELIVERY
For US Customers:
- Shipping: FREE standard international shipping
- Delivery Time: 15-30 business days
- Tracking: Provided once your order ships
- Customs: All duties and taxes included in your order price (DDP - Delivered Duty Paid)
Shipping and delivery times are clearly stated on product pages and in our Shipping Policy.
RETURNS & EXCHANGES
Our return and exchange conditions are transparently presented in our Return Policy page, prepared in full compliance with applicable US consumer protection laws.
Return Window: 30 days from receipt of your order
Return Process:
- Email us at ozlememirler@pawenex.com
- Receive return authorization
- Ship item back with tracking
- Receive refund within 14 business days
For full details, see our Return & Refund Policy.
BUSINESS HOURS
Monday – Friday: 9:00 AM – 6:00 PM (Turkey Time / GMT+3)
Average Response Time: 24–48 hours
Closed: Weekends and Turkish public holidays
Note: We respond to all customer inquiries in English.
OUR COMMITMENT
Pawenex Official Store is committed to:
- Providing accurate product information
- Conducting transparent business practices
- Full compliance with applicable e-commerce and consumer protection regulations
- Protecting customer privacy and data security (CCPA compliant)
- Delivering excellent customer service
- Ensuring pet safety and product quality
This site is operated by a legitimate business registered in Turkey, serving customers in the United States.
All sales are conducted through pawenex.com.
OUR PRODUCTS
We specialize in:
🐕 LED Light-Up Dog Collars - Keep your dog visible and safe during nighttime walks
🚗 Adjustable Dog Seat Belts - Secure your pet during car rides
🔦 LED Safety Lights - Additional visibility for outdoor adventures
All products are carefully selected for quality, durability, and safety.
CONTACT US
We're here to help! If you have any questions about our products, orders, or policies, please don't hesitate to reach out.
📧 Email: ozlememirler@pawenex.com 📞 Phone: +90 538 367 7139 Business Hours: Monday-Friday, 9 AM - 6 PM (Turkey Time / GMT+3)
Follow Us: Stay updated on new products, pet safety tips, and special offers by following us on social media.
- Instagram: @pawenex (if available)
- Facebook: Pawenex Official Store (if available)
LEGAL INFORMATION
Tax Office: Karşıyaka Tax Office Tax ID: 3340278951
Governing Law: State of California, USA
For detailed legal information, please see our:
- Terms of Service
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Legal Notice
CUSTOMER TESTIMONIALS
"We're building a community of satisfied pet owners. Be the first to leave a review!"
Thank you for choosing Pawenex Official Store. We're honored to help keep your pets safe! 🐾
