Shipping Policy

Last Updated: February 17, 2026

1. Shipping Information

At Pawenex, we are committed to delivering your premium pet safety accessories safely and efficiently to customers worldwide.

2. Business Information

Business Name: ÖZLEM EMİRLER ÖZSAN
Address: BAHRİYE ÜÇOK MAH. 1762 SK. NO:9 İÇ KAPI NO: 1 KARŞIYAKA / İZMİR / TÜRKİYE
Email: ozlememirler@pawenex.com
Phone: +90 538 367 71 39

3. Shipping Coverage

We ship worldwide with international logistics partners.

4. Processing Time

Orders are typically processed within 1-2 days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.

5. Shipping Methods and Delivery Times

Estimated delivery to the United States:

15–30 days depending on location

We currently ship from our logistics partners with tracking numbers provided.

Please note:

Delivery times are estimates and not guaranteed
Remote or rural areas may experience longer delivery times
Customs clearance may add additional time for international shipments

6. Shipping Costs

FREE Standard Shipping

We offer free standard shipping on all orders to the United States. No minimum purchase required.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number.

8. Duties & Taxes

Important: Depending on your local customs laws, duties or taxes may apply upon delivery. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

9. Delivery Issues

If you experience any of the following issues, please contact us immediately:

Package not received within the estimated delivery timeframe
Damaged package upon delivery
Missing items from your order
Incorrect items delivered

10. Failed Delivery Attempts

If delivery cannot be completed due to:

Incorrect or incomplete address
No one available to receive the package
Refusal to accept delivery

The package may be returned to the sender. Additional shipping charges may apply for reshipment.

11. Address Changes

If you need to change your shipping address, please contact us immediately at ozlememirler@pawenex.com. We can only modify addresses before the order has been shipped.

12. Lost or Stolen Packages

We are not responsible for packages that are confirmed delivered by the carrier but reported as lost or stolen. We recommend:

Using a secure delivery address
Tracking your package regularly
Contacting the carrier if you suspect theft

13. Force Majeure

We are not liable for delays caused by circumstances beyond our control, including but not limited to:

Natural disasters
Severe weather conditions
Strikes or labor disputes
Customs delays
Carrier service disruptions
Pandemic-related restrictions

14. Contact Us

For questions about shipping or to track your order, please contact us at:
Email: ozlememirler@pawenex.com
Phone: +90 538 367 71 39