Return & Refund Policy

Return & Refund Policy

Last Updated: February 17, 2026

1. Our Commitment

At Pawenex, we stand behind the quality of our premium pet safety accessories. If you're not completely satisfied with your purchase, we're here to help with returns and refunds according to the terms outlined below.

2. Business Information

Business Name: ÖZLEM EMİRLER ÖZSAN
Address: BAHRİYE ÜÇOK MAH. 1762 SK. NO:9 İÇ KAPI NO: 1 KARŞIYAKA / İZMİR / TÜRKİYE
Email: ozlememirler@pawenex.com
Phone: +90 538 367 71 39

3. Shipping Coverage

We currently ship to and accept returns from the United States only.

4. Return Period

You have 30 days from the date of delivery to initiate a return.

5. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Item must be unused and in the same condition as received
  • Item must be in original packaging
  • All tags and labels must be attached
  • Proof of purchase (order number or receipt) must be provided

6. Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

  • Items that have been used or worn by pets
  • Items with removed tags or damaged packaging
  • Personalized or custom-made products
  • Sale or clearance items (unless defective)
  • Gift cards

7. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at ozlememirler@pawenex.com within 30 days of delivery
  2. Provide your order number and reason for return
  3. Wait for our return authorization and instructions
  4. Pack the item securely in its original packaging
  5. Ship the item to the address we provide

8. Return Shipping Costs

  • FREE Return Shipping: We offer free return shipping on all returns from the United States
  • Defective or Incorrect Items: We will cover return shipping costs
  • We recommend using a trackable shipping service for returns
  • We are not responsible for items lost or damaged during return shipment

9. Refund Processing

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund
  • If approved, refunds will be processed within 14 days
  • Refunds will be issued to the original payment method
  • Original shipping costs are refundable for all returns

10. Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us immediately at ozlememirler@pawenex.com
  • Provide photos of the defect or damage
  • We will arrange a replacement or full refund (including shipping costs)
  • No need to return the item until we provide instructions

11. Wrong Item Received

If you receive an incorrect item:

  • Contact us within 7 days of delivery
  • We will arrange for the correct item to be sent at no additional cost
  • We will provide a prepaid return label for the incorrect item

12. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product:

  • Return the original item for a refund
  • Place a new order for the desired item

13. Late or Missing Refunds

If you haven't received your refund after 14 days:

  • Check your bank account or credit card statement
  • Contact your bank or credit card company (processing may take additional time)
  • Contact us at ozlememirler@pawenex.com if the issue persists

14. Partial Refunds

Partial refunds may be granted in the following situations:

  • Item shows obvious signs of use
  • Item is returned more than 30 days after delivery
  • Item is not in original condition or packaging
  • Item is missing parts not due to our error

15. Consumer Rights (United States)

Under applicable US consumer protection laws, you have the right to:

  • Return products within the specified timeframe
  • Receive a full refund for defective products
  • Request repair, replacement, or refund for products that do not conform to the description

16. Contact Us

For questions about returns and refunds, please contact us at:
Email: ozlememirler@pawenex.com
Phone: +90 538 367 71 39
Address: BAHRİYE ÜÇOK MAH. 1762 SK. NO:9 İÇ KAPI NO: 1 KARŞIYAKA / İZMİR / TÜRKİYE